Shipping policy

This document defines the shipping policy that applies to customers that make a purchase at Chicago Case.

Shipping Options & Delivery Costs  

We offer standard shipping based on the weight and destination of your order. Shipping costs are calculated at checkout to ensure accurate pricing based on your delivery location.

Request A Quote Information

If a case is out of stock or is available to order in bulk, you'll see the message "Request A Quote" when on the product page.  This means you're requesting pricing and information on product customizations and bulk orders.  Once a quote is ordered, it typically takes 4-8 weeks to process and ship as we restock.  Once your order ships from our Indianapolis location, you'll receive a tracking email.  If you have not received a tracking email by the end of the third week, please reach out to our team to get updates.  

Order Processing Time 

We know you’re eager to receive your case, so we work quickly to get your gear out the door. 

  • Orders are processed in less than 2 business days after payment is successfully received. 

  • Orders placed after 2 PM EST will begin processing the next business day. 

  • We do not process or ship orders on weekends or U.S. holidays.

Production & Lead Times

Shipping time depends on the product you order.

  • Made-to-Order Cases
    • CH Ellis Cases, Chicago Cases, & Parker Shipping Cases are made to order.  Please allow 4-8 weeks for production before shipment.
    • For fully custom case solutions, please go to https://chellis.com/get-a-quote/ and request a quote.  A member of our team will be in touch with you within 2-3 business days.
  • Pelican™ Cases
    • As an authorized Pelican distributor, we source Pelican cases directly from the manufacturer.  Orders typically ship within 1-3 weeks.
  • Replacement Parts
    • Most replacement parts ship within 1-4 business days.

Tracking Your Order 

Once your order ships, you’ll receive a confirmation email with tracking info so you can follow your package’s journey.  You will be able to track your package directly on the carrier’s website.  Please allow 24-48 hours for tracking updates to become available. 

Syncing with the Shop App 

If you use the shop app and check out with the same email, your order will automatically sync to the app-even if you didn’t create an account on our store.  No login required-just make sure you use the same email at checkout to get real-time tracking updates through the app. 

Delivery Address & P.O. Boxes 

Please note that we are unable to modify the delivery address once you have placed your order. Please make sure your shipping address is correct at checkout. We are not responsible for delays or mis-deliveries caused by incorrect or incomplete addresses.   

  • We ship APO/FPO addresses 

  • We do not ship to standard P.O. Boxes 

Domestic Shipping 

We only offer shipping within the continental United States which excludes Alaska, Hawaii and Puerto Rico.  For commercial inquiries, residents of Alaska, Hawaii, and Puerto Rico, and for all international inquiries, please contact us at sales@chellis.com for a quote.  Normal lead times do NOT apply. 

Lost Packages 

If you believe your package(s) is lost in transit, please contact us at Sales@chellis.com within 3 days of estimated delivery date.  We will work with the carrier to resolve the issue as quickly as possible. 

Damaged Packages 

If your item arrives damaged, contact us at sales@chellis.com as soon as possible. Shipping carriers enforce deadlines that may vary for filing damage claims.   We cannot guarantee carrier resolution if we are not notified right away. 

Please include your order number and clear photos of the damage and packaging. We’ll review your case and respond within 2 business days. 

Important: Don’t throw away the item or packaging until next steps are confirmed and instructions are given. 

This policy covers damage during shipping only, not wear-and-tear, abuse, misuse or any other types of damage not covered by our carriers. 

 

 

If you have any questions, please contact our customer service team: sales@chellis.com or chicago_case_support@chellis.com.