Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Pre-orders
When you place a pre-order, you are reserving a product that is currently out of stock or not yet available in inventory.
Full payment is collected at checkout to secure your order and ensure accurate processing once the product becomes available.
Pre-orders may be canceled any time prior to shipment. Once an order has shipped, it can no longer be canceled; however, you may request a return in accordance with our Return and refund policy. Please refer to our Return and refund policy for full details regarding refunds and eligibility.
If you have any questions about your order, lead times, or shipping information, please contact us at Customer_Support@Chicagocase.com
Chicago Case is a Brand operated by MB Hipp LLC DBA CH Ellis
2432 Southeastern Avenue,
Indianapolis, IN 46201,
United States
If you have questions or wish to speak with a customer service representative, please contact:
Email: Customer_Support@Chicagocase.com
Call: (317) 636-3351